Thailand Experience

Terms and Conditions of Use

Introduction

EXPERIENCIA TAILANDIA informs the Terms and Conditions of Use that govern your proper use. This Portal is controlled and operated by EXPERIENCIA TAILANDIA itself, a Thai company duly registered under the laws of Thailand.

The content has been developed to meet current and potential clients. The goal is to address relevant information to them and the general public, presenting an institutional panel about the company. Only individuals or legal entities capable, in full exercise of their rights and obligations, according to Thai law and other applicable international regulations, may acquire services and products advertised on the EXPERIENCIA TAILANDIA website.

Please read carefully the terms and conditions presented here and any other notices that may appear on other pages of our site. By accessing it, you agree to the present terms and conditions of use. If you do not agree, do not access this site or any of its pages.

Information

EXPERIENCIA TAILANDIA is always committed to keeping all information contained on its site updated and complete, seeking to correct any inaccuracies or omissions. However, it will not assume responsibility for its use, application, or processing by third parties, in non-compliance with the original nature and function provided. We do not provide express or implied warranties regarding the operation and content, and it is your sole responsibility to use this material.

Any material, information, or idea that you transmit or place on this site, except for personal data or those that the Law ensures confidentiality, will certainly be treated as non-confidential and non-proprietary, and may be disclosed or used by EXPERIENCIA TAILANDIA or its affiliates, including for the development, manufacture, and marketing of products.

It is expressly prohibited to place or transmit any illegal, threatening, defamatory, obscene, scandalous, pornographic, and profane material to this site, which may generate any civil or criminal liability according to the Law.

The information contained on this site may be updated or modified periodically; therefore, it should not be interpreted as definitive.

Privacy of Our Visitors

EXPERIENCIA TAILANDIA has an express policy regarding online privacy. All information about the user is subject to the treatment referred to in such policy. Learn more by consulting the Privacy Policy. This document is part of these Terms and Conditions of Use and should be read carefully before accepting and using our site.

Intellectual Property

This site contains texts, photographs, images, logos, and sounds, protected by intellectual property rights, belonging to EXPERIENCIA TAILANDIA or licensed by their holders. By accessing the site, the user declares that they will respect the intellectual property rights, those arising from the protection of registered trademarks of EXPERIENCIA TAILANDIA, and those related to third parties.

The company reaffirms respect for the copyright of articles and news, including reproduced photographic works. The disclosure of images of people - whose photos may be reproduced on this site - establishes a merely informative nature, considering the public character of the events where such photographs were produced.

The photos and images used on this site may not reflect their original size or current situation of the reproduced scene, being merely illustrative. When they are of store facades or windows, at no time should the user consider any product or price that may be present in them as valid or accurate, since the photos are subject to content updates.

The reproduction of the contents - texts, figures, and graphics - of the site is prohibited, except with prior written authorization from EXPERIENCIA TAILANDIA. The user assumes all civil and/or criminal responsibility for the improper use of the information, texts, graphics, trademarks, works, in short, any intellectual/industrial rights of this Site.

If, for any reason, you believe that any right is being infringed, whether by texts, articles, news, photographs, or any other work reproduced on the Site, send a detailed message, with your name and contact phone number to the Information Security team of EXPERIENCIA TAILANDIA, via email, so we can respond to you directly.

The eventual removal of our Site, due to the receipt of any complaint regarding an article, news, photograph, or other work reproduced here, should always be understood as a demonstration of our intention to avoid conflicts on this matter and never as an acknowledgment of any infringement on our part of third-party rights.

User Registration, Password, and Security

For users to enjoy the benefits provided by EXPERIENCIA TAILANDIA via the site, in some cases, prior registration is necessary. In this sense, the user agrees to: (i) provide true, accurate, current, and complete information about themselves when requested on the specific form for accessing the site; and (ii) keep and update such registration information immediately, maintaining it true, accurate, current, and complete.

If any information provided by the user is false, incorrect, outdated, or incomplete, or if EXPERIENCIA TAILANDIA has sufficient reasons to suspect its veracity, it shall have the right to suspend or cancel immediately, without notice, the user's registration account and refuse any and all use, present or future, of the service, or part of it.

It is the User's duty to inform the email address to be used for their identification on our site and create a password, being entirely responsible for its confidentiality, as well as for any activity that occurs within their registration. The password may be changed at any time. By becoming a registered user, you can use all the site's resources responsibly. In case of problems or doubts, please contact us via email at reservas@experienciatailandia.com.

The user agrees to:

  • Immediately notify EXPERIENCIA TAILANDIA about any unauthorized use of their login on the site or any security breach of which they are aware;
  • Not leave their personal registration open on the computer after logging in with their email address and password on the site, thus avoiding unauthorized use by third parties.

It is part of the policy of EXPERIENCIA TAILANDIA to respect the privacy of its users. The site will not, therefore, disclose private information of Users without prior authorization, except in cases expressly provided for in the terms of the Privacy Policy or unless EXPERIENCIA TAILANDIA is required to do so by court order or by law.

The User expressly authorizes EXPERIENCIA TAILANDIA, or someone designated by it, to use or disclose registration information and information about the use of the site for commercial purposes, including marketing, as established in these terms and conditions. It also authorizes EXPERIENCIA TAILANDIA to communicate with the user through new electronic means of SMS and mobile phone, as well as via the Relationship Center and physical correspondence, although the main means of information is email, WhatsApp, and the site.

EXPERIENCIA TAILANDIA does not request passwords, credit card data, or other banking information from its customers via email. Therefore, if you receive an email with this content, do not respond, please disregard it and attach it to another email addressed to the Information Security team of EXPERIENCIA TAILANDIA (reservas@experienciatailandia.com). EXPERIENCIA TAILANDIA is active in combating electronic fraud and relies on the awareness of its customers and users for safe internet browsing practices.

Report Us About Failures

EXPERIENCIA TAILANDIA requests its Users to report any failures of the site, contributing to corrections and improvements in service quality. Any error found, please copy and send it via email to reservas@experienciatailandia.com.

Use of the portal and its links

Under no circumstances will EXPERIENCIA TAILANDIA be responsible for:

  • The services, products, content, policies, and privacy practices adopted by third parties that have links published on its site;
  • The acts performed by users, based on information obtained from the site and links to third parties;
  • The information from third parties provided on the site (qualitative data of hotels, flight schedules, changes that occurred in programs, values, or content solely the responsibility of suppliers and/or partners);
  • Direct, indirect, incidental, punitive, or other damages (loss of profits, revenue, or information, resulting from access or inability to access this site, subsites, or interconnected sites, even if warned about the possibility of such damages).

User Responsibilities

The user shall:

  • Provide access to the internet and an email address for sending emails, bearing all costs charged by third parties for the provision of the service;
  • Have the necessary equipment to connect to the internet, - including, but not limited to, a computer and a modem - in addition to registering on the site, being responsible for the accuracy and truthfulness of the data provided and for keeping their access password secure.
  • Use updated antivirus and firewall tools to keep their computer environment secure, contributing to the prevention of electronic risks.

Modifications to these terms and conditions

EXPERIENCIA TAILANDIA may modify these Terms and Conditions of Use at any time. By browsing this site, you agree to be guided by the current terms and conditions, and it is your responsibility to check the Terms and Conditions of Use each time you visit the site.

General Provisions

This instrument constitutes the entire agreement between the parties, prevailing over any other understanding made previously. Notifications must be made in writing, via conventional mail through registered letter and acknowledgment of receipt.

Applicable Law and Jurisdiction

The Terms and Conditions of Use are governed by the legislation of Thailand. Users of the EXPERIENCIA TAILANDIA site submit to the Central Court of the District of Chiang Mai, Thailand.

Payment Methods

Credit card: the procedure is carried out in a secure environment (SSL) and through automatic processing. All information provided is encrypted and sent directly to the credit card administrator. This payment method allows installment payments for your purchases, according to the package value and the conditions offered on the site daily - installment payments are only valid for individuals, thus, legal entities may only make payment in full. The interest rate on installment purchases and the minimum amount of installments may be changed without prior notice.

The information entered in your registration is subject to confirmation after any purchase made on the site. If there is any discrepancy in the reservation made, you will be notified at the registered email or by phone, and you may be contacted by EXPERIENCIA TAILANDIA, requesting the submission of documents. The reservation will be subject to confirmation of the information provided.

Your credit card has a purchase limit set by your administrator. For your reservation to be approved, it is necessary that the available limit on your card is equal to or greater than the total purchase amount and not each installment. Thus, we may refuse some requests for exceeding this limit, and EXPERIENCIA TAILANDIA shall not be responsible for the denial of credit.

Note: EXPERIENCIA TAILANDIA informs that it complies with the best practices for handling, transmitting, and storing card data in the market. The procedure is the same for any of the accepted brands.