🚐  Transport and number of people

The tour offers a shared experience. You will share the van and the boat with other travellers who have booked the same tour.

Pick-up and drop-off at hotels located in Phuket. Provide your hotel at the time of booking. If the address is outside the serviced area, our team will contact you to inform about any additional charges.

Check prices for other regions with our team via WhatsApp. 

👶 Special rates for children

Up to 23 months: this tour is not available for children under 2 years old.
From 2 to 3 years: exempt from payment.
From 4 to 11 years: special child discount, check the updated price at the time of booking.
From 12 years: full price.

Travelling with children is an opportunity to create unique family moments. We recommend bringing a hat, sunscreen, water, and snacks, as well as advising the little ones about respecting temples.

👥 Private tours

We offer private tours year-round.
In this format, you have pick-up and drop-off at the hotel, there is no minimum number of participants required, and the guide is exclusive to your group.

Consult our team for availability, prices, and conditions.

👕 What to wear for the tour

Clothes light and comfortable, swimwear and towels.

Flip-flops or easy-to-remove shoes, as you will need to take them off at some stops.

Hat, sunscreen, and sunglasses for protection against the sun.

Many establishments accept cash only. Bring baht (฿), the local currency, for any purchases.

💳 Payment methods for this tour

Payment for this tour is made in full and in advance via credit card. 

After completing the payment, you will be directed to your profile on our website, where you can track the status of your reservation.

In some cases, the card operator may not complete the transaction for security, limit, or payment validation reasons. We recommend tracking the status of the reservation in your profile. If it is not confirmed within 2 hours after payment, contact our team for verification.

With the payment confirmed, you will receive by email and WhatsApp all the instructions, operational information, and necessary confirmations for your tour.

🚨 Last-minute bookings? Contact us!

If your booking is for the next 48 hours, we recommend contacting us via WhatsApp to check availability and expedite service.

📋 Cancellation policy

▶ For reservation confirmation payments (deposits):
Amounts paid to secure the reservation are non-refundable in case of cancellation by the customer.

▶ For full advance payments:
Cancellations made up to 7 days in advance are eligible for a 90% refund of the amount paid.

▶ Rescheduling

Requests for rescheduling made at least 72 hours in advance may be accommodated at no additional cost, subject to availability. If there are no spots available for the same schedule and language, our team may offer compatible alternatives, including other dates, programs, or available languages.

Requests made with 48 hours or less notice, including changes, cancellations, or rescheduling, will not be entitled to a refund, rescheduling, credit, or financial compensation.

▶ No Show

Failure to appear at the meeting point at the indicated time, as well as missing the boarding due to delay, will be considered no show, with no right to refund, rescheduling, credit for another tour, or financial compensation. In such cases, it will not be possible to request that the guide wait, arrange another meeting point, or join the tour after the activities have started.

▶ Rain does not constitute a cancellation condition

The occurrence of rain does not constitute a cancellation condition. Thailand has a tropical climate, and it is common for quick rains to occur throughout the day, especially during the monsoon season. Tours continue to operate normally in case of rain, as long as safety conditions allow for their execution.

▶ Maritime Tours

Maritime operations follow exclusively the daily assessments of the Thai Navy, responsible for issuing official guidance on navigation, safety, and sea stability. Only in the case of a formal alert regarding adverse maritime conditions may the tour be suspended, altered, or rescheduled.

The occurrence of rain at the hotel, in the departure city, or during part of the route does not necessarily mean that the tour will be cancelled. Weather conditions can vary significantly between regions, islands, and maritime areas.

Tours are subject to the operational and safety conditions defined by the local operator responsible for the activity. In case of changes, interruptions, or non-continuation of the tour, the applicable guidance and procedures will be communicated directly by the responsible team on site.

If there is an official determination that prevents the departure of vessels, our team will contact you to inform about the applicable procedures. In case of cancellation by the operator (e.g., operational issues or force majeure), a full refund or rescheduling at no additional cost will be offered.

People with mobility limitations must inform us in advance before booking. Some boat tours may not be recommended or allowed, according to the rules and operational conditions of the companies responsible for navigation and boarding. 

For safety reasons and according to the rules of local operators, pregnant women and people over 70 years old cannot participate in tours conducted on speedboats.

▶ Holiday Dates and Refund Conditions

New Year's Eve, Valentine's Day, Chinese New Year, and Lantern Festival do not have refunds, even in case of full payment.

Other dates may be included according to the local calendar. In cases that fall under these exceptions, there will be no refund.

Additionally, attractions, temples, monuments, parks, and visitation areas may have access limited, suspended, or altered by local authorities without prior notice due to religious ceremonies, official events, celebrations, visits from authorities, weather conditions, or other occurrences beyond the agency's control.

In such situations, our team may make adaptations to the itinerary, change the order of visits, or propose compatible alternatives, always seeking to preserve the best possible experience for participants.

▶ Participant Conduct

The company reserves the right to remove from the tour any participant who exhibits inappropriate, offensive, aggressive behaviour, jeopardizes the safety of the group, or disregards the team's instructions. In such cases, there will be no refund of the amounts paid.

If you need to cancel or reschedule, please contact our team via WhatsApp.