What is included and what you need to know
- Fluent English guide.
- To confirm your reservation, the payment for this tour must be made in full and in advance via credit card.
- Included Tickets: Guaranteed access to all attractions of the tour
- Pick-up from your hotel in served areas, enter the name of your hotel at the time of booking for the team to check availability.
- Pick-up and drop-off times may be adjusted according to group size, hotel location, and traffic conditions. Confirm the times in the tour description and be available throughout the entire period indicated.
- Mineral water during transportation and at the Sanctuary.
- Snack served at the Sanctuary.
- Wear light and comfortable clothing and, if you want to enter the river with the elephants, bring swimwear, a change of dry clothes, towel, easy-to-remove shoes, hat, sunscreen, insect repellent, and sunglasses.
What is not included and what is not allowed
- Tips for the guide and driver (optional)
- Extra drinks
- Personal expenses
- As this is a shared tour, delays are not tolerated, and the guide will not wait for absent or late participants. Plan to be at the meeting point at the indicated time.
Introduction
Elephant Sanctuary in English
Visit the Elephant Sanctuary with an English guide.
Learn about these magnificent animals and interact with them responsibly. This tour offers an immersion into Thai culture of protection and preservation of elephants, providing unique moments of connection with nature.
• Portuguese Guide: available only in the morning, with a minimum of 4 passengers. Click here to book in Portuguese.
Print version
Itinerary
Our Complete Experience - Elephant Sanctuary
In Thailand, the elephant is a living part of the country's history and spirituality. Here, they are sacred beings, representing strength, wisdom, and prosperity, and they also appear as sculptures in temples, cities, shops, and homes.
For centuries, they have been present in battles, rituals, and the daily life of Thais, creating a connection that goes beyond tradition. It is important to understand that there is a relationship of affection and respect between Thais and elephants. Today, this care continues through ethical sanctuaries, where our partners work responsibly and dedicatedly to ensure the well-being of these special animals.
During your visit to one of our ethical partners, you will go through a circuit of activities that involves:
Learning about Elephants
Before the interaction, you will learn about the history and habits of elephants in Thailand. The guide will explain how they live in the wild, their diet, and the preservation efforts made by ethical sanctuaries.
Interaction with Elephants
After the introduction, you will have the opportunity to interact directly with the elephants, observing their behavior and getting to know their personalities up close.
Feeding the Elephants
Food specifically for the elephants will be provided so you can feed them and create a special bond with these gentle giants.
Bathing in the River with the Elephants
The experience concludes with an unforgettable moment: bathing in the river with the elephants. Help refresh them while they play in the water, always respecting the sanctuary's guidelines.
The order of activities may be adjusted as needed, always ensuring the best experience.
🗓️ Daily Schedule for the Elephant Sanctuary
⏱️ Morning Schedule: 07h/07h30 to 13h30
⏱️ Afternoon Schedule: 13h00 and 13h30 to 17h30 and 18h00
The times provided for meeting and departure of tours must be strictly respected. We recommend that you be at the meeting point/hotel lobby at least 10 minutes in advance.
Delays may compromise the experience of other participants and the tour schedule. As this is a shared tour, it is not possible to wait for participants who are not present at the indicated time.
👶 Special rates for children
Up to 4 years: exempt from payment
From 5 to 11 years: 50% of the total tour price
From 12 years: full price
Discounts are applied to the full price of the tour, not to promotional or low season prices.
Traveling with children is an opportunity to experience unique moments as a family. We recommend bringing a hat, sunscreen, water, and snacks, as well as guiding the little ones on respecting the temples.
🚐 Transportation and number of people
Shared tour in English. Pick-up and drop-off at hotels located in the Old Town and central area of Chiang Mai.
👥 Private Tours
We offer private tours year-round.
In this format, you have pick-up and drop-off at the hotel, there is no minimum number of participants required, and the guide is exclusive to your group.
Contact our team for availability, prices, and conditions.
👕 What to wear for the tour
Light and comfortable clothing, preferably made with cool fabrics like cotton and linen, if you wish, you may wear swimwear.
If you are going to participate in the interaction with the elephants in the river, bring a change of dry clothes and bath towels to ensure your comfort throughout the tour.
Easy-to-remove shoes, as it is necessary to take them off to enter the river.
Hat, sunscreen, insect repellent, and sunglasses to protect yourself from the sun.
In Thailand, many establishments only accept cash. Therefore, it is recommended to carry baht (฿), the local currency, if you wish to buy any local crafts or souvenirs.
💳 Payment methods for this tour
To confirm your reservation, the payment for this tour must be made in full and in advance via credit card.
After completing the payment, you will be directed to your profile on our website, where you can track the status of your reservation.
In some cases, the card operator may not complete the transaction for security reasons, limits, or payment validation. We recommend tracking the status of the reservation in your profile. If it is not confirmed within 2 hours after payment, contact our team for verification.
With the payment confirmed, you will receive via email and WhatsApp all the necessary instructions, operational information, and confirmations required for your tour.
🚨 Last-minute reservations? Contact us!
If your reservation is for the next 48 hours, we recommend contacting us via WhatsApp to check availability and expedite service.
📋 Cancellation policy
▶ For reservation confirmation payments (deposits):
Amounts paid to secure the reservation are non-refundable in case of cancellation by the customer.
▶ For full advance payments:
Cancellations made up to 7 days in advance are refunded 90% of the amount paid.
▶ Rescheduling
Requests for rescheduling made with a minimum of 72 hours' notice can be accommodated at no additional cost, subject to availability. If there are no spots for the same schedule and language, our team may offer compatible alternatives, including other dates, programs, or available languages.
Requests made with 48 hours or less notice, including changes, cancellations, or rescheduling, will not be entitled to a refund, rescheduling, credit, or financial compensation.
▶ No Show (failure to appear)
Failure to appear at the meeting point at the indicated time, as well as missing the boarding due to delay, will be considered no show, with no right to refund, rescheduling, credit for another tour, or financial compensation. In these cases, it will not be possible to request that the guide wait, arrange another meeting point, or join the tour after the activities have started.
▶ Rain does not constitute a cancellation condition
The occurrence of rain does not constitute a cancellation condition. Thailand has a tropical climate, and it is common for quick rains to occur throughout the day, especially during the monsoon season. Tours continue to operate normally in case of rain, as long as safety conditions allow for their execution.
▶ Maritime Tours
Maritime operations follow exclusively the daily assessments of the Thai Navy, responsible for issuing official guidelines on navigation, safety, and sea stability. Only in the case of a formal alert of adverse maritime conditions may the tour be suspended, altered, or rescheduled.
The occurrence of rain at the hotel, in the departure city, or during part of the route does not necessarily mean that the tour will be canceled. Weather conditions can vary significantly between regions, islands, and maritime areas.
Tours are subject to the operational and safety conditions defined by the local operator responsible for the activity. In case of changes, interruptions, or non-continuation of the tour, the applicable guidelines and procedures will be communicated directly by the responsible team on-site.
If there is an official determination that prevents the departure of vessels, our team will contact you to inform the applicable procedures. In case of cancellation by the operator (e.g., operational issues or force majeure), a full refund or rescheduling at no additional cost will be offered.
People with mobility limitations must inform us in advance before booking. Some boat tours may not be recommended or permitted, according to the rules and operational conditions of the companies responsible for navigation and boarding.
For safety reasons and according to the rules of local operators, pregnant women and people over 70 years old cannot participate in tours conducted on speedboats.
▶ Holiday Dates and Refund Conditions
New Year's Eve, Valentine's Day, Chinese New Year, and Lantern Festival do not have refunds, even in case of full payment.
Other dates may be included according to the local calendar. In cases that fall under these exceptions, there will be no refund.
Additionally, attractions, temples, monuments, parks, and visitation areas may have access limited, suspended, or altered by local authorities without prior notice due to religious ceremonies, official events, celebrations, visits from authorities, weather conditions, or other occurrences beyond the agency's control.
In these situations, our team may make adjustments to the itinerary, change the order of visits, or propose compatible alternatives, always seeking to preserve the best possible experience for participants.
▶ Participant Conduct
The company reserves the right to remove from the tour any participant who exhibits inappropriate, offensive, aggressive behavior, jeopardizes the safety of the group, or disobeys the team's guidelines. In these cases, there will be no refund of the amounts paid.
